General Terms & Conditions

General Information

Our acoustic panels are designed to improve sound quality by reducing echo and noise levels in various environments. While they enhance acoustics, they do not provide complete soundproofing.

Installation and Use

Proper installation is essential for optimal performance. Please follow the provided installation instructions carefully.
If unsure, consult a professional for assistance. The manufacturer is not responsible for damage resulting
from improper installation or misuse.

Maintenance and Care

To maintain the appearance and performance of your acoustic panels, clean them with a soft cloth or vacuum using a brush attachment. Avoid using harsh chemicals or excessive moisture.

Fabrics are not completely stable, and minor stretching or shrinkage due to changing humidity is normal. The company does not guarantee fabrics against shrinkage, fading, or wear.

Fire Safety

ACOUSTICWORKS Acoustic panels should not be exposed to open flames or extreme heat sources.
Always check product specifications and ensure compliance with local fire safety regulations.

Environmental and Health Consideration

Our panels are made from safe, non-toxic materials. However, individuals with sensitivities to certain materials should review the product composition before use. If irritation or allergic reactions occur, discontinue use and consult a professional.

Placing Orders

Customers must provide all relevant details, including product name, size, pattern name, color name, order number,
and delivery address, when placing an order. Customers are responsible for confirming color and design
before making a purchase. All orders will be invoiced based on the current published price list.

Compliance and Regulations

It is the buyer’s responsibility to ensure that the acoustic panels comply with applicable building codes and regulations in their area. Upon delivery, you must inspect the products and sign a receipt for domestic sales.

Warranty and Liability

WARRANTY PERIOD: 5 Years from the date of purchase

ACOUSTICWORKS warrants that under normal wear and tear conditions. ACOUSTICWORKS panels shall meet the specifications listed in the product specification document on the ACOUSTICWORKS website.

Warranty Limitations:

Limited to interior use only.
Acts of vandalism or inappropriate treatment.
Unsuitable application or use in poorly designed installations that places undue stress on the product.
Exposure to unusual atmospheric or environmental conditions.
Goods that have been further processed by the customer or others.
No warranty on color fastness if the product has been exposed to sunlight.
This warranty is limited to the replacement cost of the product.

Return Policy

At ACOUSTICWORKS, returns are not guaranteed but may be accepted at our discretion.
Each request is reviewed on a case-by-case basis and does not establish a precedent for future returns.
If approved, returns may be subject to specific conditions, including a restocking fee.

Claims for defective products or supply errors must be submitted in writing within seven days of delivery.
Returned items must be unused, undamaged, and in their original, intact packaging. Products that have been cut or partially installed will not be eligible for damage claims.
Customers are responsible for confirming color and design before making a purchase.
By purchasing and using our acoustic panels, you acknowledge that you have read and understood this policy and agree to use the product at your own risk.