Return Policy

At ACOUSTICWORKS, returns are not guaranteed but may be accepted at our discretion. Each request is reviewed on a case-by-case basis and does not establish a precedent for future returns. If approved, returns may be subject to specific conditions, including a restocking fee.

Acoustic Panels (Wall and Ceiling)

Claims for defective acoustic panel products or supply errors must be submitted in writing within 24 hours of delivery.
Returned items must be unused, undamaged, and in their original, intact packaging. Products that have been cut, modified, or partially installed will not be eligible for any claims.
Customers are responsible for confirming color, finish, and design specifications prior to purchase.
By purchasing and using our acoustic panels, the customer acknowledges that they have read, understood, and accepted this policy and agrees to use the product at their own risk.

Acoustic Products (Pods and Desk Screens and Partitions)

Goods that have been made to order in a specific finish, upholstery, or acoustic configuration as per customer specifications cannot be returned.
Stock items can be returned provided that we are notified within 24 hours of receipt of the order, and the item is returned within 3 days from delivery. The product must be in new, unused condition, with all original
packaging, tags, and protective materials intact. “New and unused” shall mean no marks, damage, installation, or signs of use.
The item shall be returned at the charge of the customer. We can collect at a charge to be agreed with our Customer Care personnel.
Delivery and assembly costs are not refundable. And based on our evaluation of item condition we will refund the product value.
Assembled or made to order items cannot be returned/exchanged.
If a client fails to take deliver of any product on any scheduled delivery date, maximum amount of AED 450/Day storage charge will apply.

Warranty and Liability

ACOUSTICWORKS products are warranted for a period of 5 years from the date of purchase and shall meet the specifications outlined in the Product Specification Document available on the ACOUSTICWORKS website.

Warranty does not apply to product defects, damage, failure, or loss resulting from:

Normal wear and tear.
Acts of vandalism or inappropriate treatment.
Unsuitable application or use in poorly designed installations that places undue stress on the product.
Exposure to unusual atmospheric or environmental conditions.
Goods that have been further processed by the customer or others.
No warranty applies to color fading or discoloration resulting from exposure to sunlight
Electrical or mechanical failures caused by improper connection, misuse, or unauthorized servicing of phone pods.
Failure to follow ACOUSTICWORKS installation, operation, care, or maintenance instructions.
Damage caused by improper cleaning methods or the use of unsuitable cleaning agents.